August 2025 | New Delhi

Overview

In 2025, customer experience (CX) has evolved into a critical business advantage - where emotional intelligence meets data intelligence, and loyalty is earned through every interaction. The most successful brands are no longer just selling products or services—they’re crafting seamless, personalised journeys across every touchpoint. 
The afaqs! Customer First Summit is where this new era of CX takes shape. From hyper-personalisation powered by AI to ethical data practices and intuitive omnichannel experiences, the summit will spotlight the ideas, innovations, and individuals pushing the boundaries of what customer-centricity means today.

As part of the summit, we’re proud to present the inaugural afaqs! Customer First Awards - a platform that honours outstanding work in customer experience, service design, and customer-led innovation. These awards will spotlight the brands, teams, and leaders who are setting benchmarks and redefining excellence in how businesses engage and retain customers.

Whether you're driving change inside a legacy organisation, building a nimble D2C brand, or shaping the tools of tomorrow, this is your space to learn, connect, and be recognised. Because in a world driven by technology, it’s still the human experience that sets great brands apart.

Who Can Participate:

Brands 
Service Providers 
CX Tech Providers
(AI, ML, Chatbots, Analytics, etc.) 
Hardware/Software Providers
Consulting & Experience Design Firms
Why Participate:
  • Celebrate Excellence
  • Celebrate Excellence Boost Credibility
  • Celebrate Excellence Attract Talent
  • Celebrate Excellence Benchmark Performance
  • Celebrate Excellence Drive Internal Motivation
Key Dates:

Early Bird Deadline:
June 16, 2025

Final Deadline: 
July 07, 2025

Awards Night:
August, 2025
New Delhi

SUPER CATEGORY

Customer Experience Strategy Icon

CUSTOMER EXPERIENCE STRATEGY

Magnifier
Digital CX Icon

DIGITAL CX

Magnifier
Employee Experience Icon

EMPLOYEE EXPERIENCE

Magnifier
Sectoral Excellence Icon

SECTORAL EXCELLENCE

Magnifier
Customer Engagement & Loyalty Icon

CUSTOMER ENGAGEMENT
& LOYALTY

Magnifier
Special Awards Icon

SPECIAL AWARDS

Magnifier

AFAQS logo
Copyright © 2025 afaqs!. All rights reserved