agenda

December 2025 |  New Delhi

Master Track

TIME (IST)

TOPIC

09:00 - 10:00 hrs

Registration and Networking

10:00 - 10:10 hrs

Welcome Address by afaqs!

10:10 - 10:30 hrs

Keynote Address: India's Digital Leap: Designing Customer Experience for a Billion-Plus

10:30 - 10:50 hrs

Keynote Interview: Built for the Customer: How Brand Purpose Drives Experience and Growth

10:50 - 11:10 hrs

Special Address

11:10 - 11:25 hrs

Networking Giveaways

11:25 - 12:05 hrs

Panel Discussion: The Moments That Matter: Real-Time CX in an Instant Economy

12:05 - 12:20 hrs

Networking Coffee Break

12:20 - 12:40 hrs

Fireside Chat: The Connected Customer: Aligning Marketing, Experience, and Tech to Deliver Seamless Journeys

12:40 - 13:10 hrs

Panel Discussion: AI and the Human Touch: Striking the Right Balance in Customer Experience

13:10 - 14:15 hrs

Lunch

14:15 - 14:45 hrs

Special Address: Experience Everywhere: Delivering CX Across Channels, Cultures and Contexts

14:45 - 15:15 hrs

Panel Discussion: Beyond the First Sale: Maximizing Customer Lifetime Value in a Competitive Market

15:15 - 15:30 hrs

Networking Giveaways

15:30 - 16:00 hrs

Fireside Chat: When Great Customer Experience Starts with Employees

TIME (IST)

TOPIC

*Note: The timings of this agenda are subject to change.

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