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Join as Delegate
CONFERENCE
DECEMBER 06, 2024
ALOFT, AEROCITY, NEW DELHI

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Overview


Imagine the local kirana store down the street—a small, familiar space where the shopkeeper knows your name, understands your preferences, and always seems to have your favorite items in stock and delivers them to your doorstep. This personalized, attentive service is a cornerstone of exceptional customer experience, rooted in deep understanding and genuine connections.

In an era where customer expectations are rapidly evolving and technological advancements are transforming interactions, the afaqs! Customer First Summit serves as a beacon for exploring and mastering the art of customer experience. Much like that trusted neighborhood shopkeeper, this summit is dedicated to bridging the gap between innovative strategies and personalized engagement. Set against the dynamic backdrop of India’s business landscape, the summit unites thought leaders, innovators, and practitioners to share valuable insights, effective strategies, and inspiring success stories. Together, we will delve into how these cutting-edge approaches are shaping the future of customer engagement and delivering exceptional experiences in today’s ever-changing market.

SPEAKERS

Siddharth Banerjee
Siddharth Banerjee

CEO

Deepali Naair
Deepali Naair

Group Chief Marketing Officer

Rajesh Sethuraman
Rajesh Sethuraman

Vice President - Brand Experience

Dilpreet Singh
Dilpreet Singh

Head - Loyalty CRM and Partnerships

Deepak Oram
Deepak Oram

Senior VP - Growth Marketing & Martech

Sandeep Singh Sachdeva
Sandeep Singh Sachdeva

Customer & Seller Experience - Head

Sachin Vashishtha
Sachin Vashishtha

Chief Marketing Officer

Ashish Tiwari
Ashish Tiwari

Chief Marketing Officer

Prasun Kumar
Prasun Kumar

Chief Marketing Officer

Samriddh Dasgupta
Samriddh Dasgupta

Chief Business Officer

Monish Vohra
Monish Vohra

EVP and Head Operations

Sumit Biswas
Sumit Biswas

Head of CRM & Loyalty

Shitiz Dogra
Shitiz Dogra

Marketing Leader

KEY HIGHLIGHTS

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KEY THEMES

Personalization and Customer Engagement

Measuring and Improving CX: Metrics and KPIs

Omnichannel Strategies: Seamless Customer Journeys

Innovation in Customer Service Technology

Leveraging AI and Automation in CX

The Intersection of Customer Experience and Brand Strategy

Customer Experience in the Digital Age

WHO SHOULD ATTEND

  • CEOs and Founders
  • Chief Customer Officers (CCOs)
  • Chief Marketing Officers (CMOs)
  • Chief Technology Officers (CTOs)
  • Chief Operations Officers (COOs)
  • CX Managers
  • CX Consultants
  • Customer Service Managers
  • Customer Experience Analysts
  • Marketing Managers
  • Brand Managers
  • Digital Marketing Specialists
  • Technology and Innovation Experts
  • Digital Transformation Leaders
  • Data Analysts
  • AI and Automation Specialists
  • Product and Service Managers
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