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agenda

DECEMBER 06, 2024 
ALOFT, AEROCITY, NEW DELHI

agenda


DECEMBER 06, 2024
ALOFT, AEROCITY, NEW DELHI

agenda

Time (IST)

10:00 - 10:50 hrs

Registration, Networking and Giveaways!

10:50 - 11:00 hrs

Welcome Address by afaqs!

11:00 - 11:30 hrs

Inaugural Keynote: Future-Ready Heritage: Transforming CX for a Timeless Brand

11:30 - 11:50 hrs

Special Address by Presenting Partner

11:50 - 12:15 hrs

Navigating Data Privacy and Security: Building Trust in the Digital Age

Monish Vohra

Monish Vohra

EVP and Head Operations
SBI Card

Samriddh Dasgupta

Samriddh Dasgupta

Chief Business Officer
Arata

Sumit Biswas

Sumit Biswas

Head of CRM & Loyalty
Bikanervala Foods

12:15 - 12:40 hrs

Keynote Fireside Chat: Learning from Experience: Redefining Customer Journeys in the Digital-First Era

Siddharth Banerjee

Siddharth Banerjee

CEO
UNIVO Education

12:40 - 12:50 hrs

Networking Coffee Break

12:50 - 13:15 hrs

Chat to Checkout: Unlocking Sales Potential with Conversational Commerce

Prasun Kumar

Prasun Kumar

Chief Marketing Officer
Magicbricks

Rajesh Sethuraman

Rajesh Sethuraman

Vice President - Brand Experience
Blackberrys

13:15 - 13:30 hrs

Report Launch

13:30 - 14:00 hrs

Who Drives CX? Navigating Leadership in Customer Experience Strategy

Sachin Vashishtha

Sachin Vashishtha

Chief Marketing Officer
Paisabazaar

Shitiz Dogra

Shitiz Dogra

Marketing Leader

14:00 - 15:00 hrs

Lunch

15:00 - 15:15 hrs

Networking Competition

15:15 - 15:45 hrs

Case Study Presentation

15:45 - 16:15 hrs

Winning in India: Tailoring CX Strategies to a Diverse Market

Dilpreet Singh

Dilpreet Singh

Head - Loyalty CRM and Partnerships
ITC Hotels

Sandeep Singh Sachdeva

Sandeep Singh Sachdeva

Customer & Seller Experience - Head
Snapdeal

16:15 - 16:45 hrs

Tea Break

16:45 - 17:15 hrs

Leveraging AI and Data to Personalize Customer Experience

Ashish Tiwari

Ashish Tiwari

Chief Marketing Officer
Home Credit India

Deepak Oram

Deepak Oram

Senior VP - Growth Marketing & Martech
HDFC Bank

Deepali Naair

Deepali Naair

Group Chief Marketing Officer
CK Birla Group

17:15 - 17:45 hrs

Closing Keynote

To be announced soon...

PARTNER

Co-Partner:
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