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agenda

DECEMBER 06, 2024
ALOFT, AEROCITY, NEW DELHI

agenda

Master Track Boardroom Discussions

Time (IST)

09:00 - 09:50 hrs

Registration, Networking and Giveaways!

09:50 - 10:00 hrs

Welcome Address by afaqs!

10:00 - 10:45 hrs

Inaugural Keynote: Future-Ready Heritage: Transforming CX for a Timeless Brand

10:45 - 11:05 hrs

Special Address by Presenting Partner

11:05 - 11:45 hrs

Leveraging AI and Data to Personalize Customer Experience

11:45 - 12:00 hrs

Powered By Partner Address

12:00 - 12:10 hrs

Networking Coffee Break

12:10 - 12:55 hrs

Chat to Checkout: Unlocking Sales Potential with Conversational Commerce

12:55 - 13:30 hrs

Case Study: Transforming Air Travel: How Digiyatra Revolutionized Passenger Experience in India

13:30 - 14:30 hrs

Lunch

14:30 - 14:45 hrs

Networking Giveaways

14:45 - 15:30 hrs

Navigating Data Privacy and Security: Building Trust in the Digital Age

15:30 - 16:15 hrs

Powered By Partner Address

16:15 - 16:30 hrs

Networking Tea Break

16:30 - 17:15 hrs

Who Drives CX? Navigating Leadership in Customer Experience Strategy

17:15 - 18:00 hrs

Winning in India: Tailoring CX Strategies to a Diverse Market

18:00 - 18:45 hrs

Keynote Interview: Building CX Leadership and Organizational Culture

To be announced soon...

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