agenda

DECEMBER 06, 2024 
ALOFT, AEROCITY, NEW DELHI

agenda


DECEMBER 06, 2024
ALOFT, AEROCITY, NEW DELHI

agenda

Time (IST)

10:00 - 10:50 hrs

Registration and Networking!

10:50 - 11:00 hrs

Welcome Address by afaqs!

Sreekant Khandekar

Sreekant Khandekar

Co-Founder & CEO
afaqs!

11:00 - 11:30 hrs

Networking Competition

11:30 - 12:10 hrs

Chat to Checkout: Unlocking Sales Potential with Conversational Commerce

Avi Kumar

Avi Kumar

Chief Marketing Officer
FNP

Gyan Pratap Singh

Gyan Pratap Singh

Head of Growth, Times Prime
Times Internet

Prasun Kumar

Prasun Kumar

Chief Marketing Officer
Magicbricks

Rajesh Sethuraman

Rajesh Sethuraman

Vice President - Brand Experience
Blackberrys

Sunnyraj Agarwal

Sunnyraj Agarwal

Founder & CEO
Chat360

Sreekant Khandekar
MODERATOR

Sreekant Khandekar

Co-Founder & CEO
afaqs!

12:10- 12:30 hrs

Transform Customer Relationships with Unified Data

Ritesh Chauhan

Ritesh Chauhan

Director, Solution Engineering
Salesforce

12:30 - 12:45 hrs

Networking Coffee Break

12:45- 13:25 hrs

Navigating Data Privacy and Security in the AI Driven Era

Monish Vohra

Monish Vohra

EVP and Head Operations
SBI Card

Puneet Kolthe

Puneet Kolthe

Head of Customer Service
Arata

Sumit Biswas

Sumit Biswas

Head of CRM & Loyalty
Bikanervala Foods

Balaji Pandiaraj
MODERATOR

Balaji Pandiaraj

Head of Customer Experience & Executive Director
Ipsos India

13:25 - 14:05 hrs

Who Drives CX? Navigating Leadership in Customer Experience Strategy

Sachin Vashishtha

Sachin Vashishtha

Chief Marketing Officer
Paisabazaar

Shitiz Dogra

Shitiz Dogra

Marketing Leader

Vaibhav Khanna

Vaibhav Khanna

Head of Product & Subscriptions
NDTV Profit

Saurabh Agrawal
MODERATOR

Saurabh Agrawal

Chief Executive Officer
DAIOM

14:05 - 15:00 hrs

Lunch

15:00 - 15:15 hrs

Networking Competition

15:15 - 15:55 hrs

Winning in India: Tailoring CX Strategies to a Diverse Market

Dilpreet Singh

Dilpreet Singh

Head - Loyalty CRM and Partnerships
ITC Hotels

Sandeep Singh Sachdeva

Sandeep Singh Sachdeva

Customer & Seller Experience - Head
Snapdeal

Satrajit Sen
MODERATOR

Satrajit Sen

Chief Operating Officer - Events
afaqs!

15:55 - 16:15 hrs

Tea Break

16:15 - 16:55 hrs

Leveraging AI and Data to Personalize Customer Experience

Ashish Tiwari

Ashish Tiwari

Chief Marketing Officer
Home Credit India

Deepak Oram

Deepak Oram

Senior VP - Growth Marketing & Martech
HDFC Bank

Dr. Davy Jindal

Dr. Davy Jindal

AVP, Growth & Strategy
CK Birla Healthcare

Shashishekhar Mukherjee

Shashishekhar Mukherjee

Head of Digital Marketing
Reckitt

Namit Agrawal
Moderator

Namit Agrawal

Marketing Lead - Data, AI & DX Cloud
Salesforce

To be announced soon...

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Co-Partner:
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